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PRODUCT/INGREDIENT QUESTIONS

At Neuma we are committed to a health and safety standard that far surpasses what is legally required in North America. Neuma chooses not to formulate with more than 15 different questionable ingredients commonly known to be carcinogens, hormone disruptors, skin sensitizers or environmental pollutants. In full transparency, what you see on the label, is what’s in the bottle.  

HERE'S WHAT WE PROUDLY GO WITHOUT...
Synthetic Fragrance (Fragrance, Parfum)

Propylene Glycol & Butylene Glycol

Urea (Imidazolidinyl and Diazolidinyl) & DMDM

Hydantoin

Formaldehyde

1,4-Dioxane

Lead Acetate

Polyquaternium 16

Sulfate Surfactants (SLS, SLES, ALS, ALES)

Quaternium 6, 7, 15, 31, & 60

Phthalates

Known Carcinogens

Methylisothiazolinone (MIT. MI)

FD&C Color

Dimethylamine

Diethanolamine (DEA) & Monoethanolamine (MEA)

Glutens

Parabens (Methyl, Propyl, Butyl and Ethyl Paraben)

Triethanolamine (TEA) Lauryl Sulfate & Triethanolamine (TEA) Laureth Sulfate

Yes! Neuma has been and always will be cruelty-free. We are Leaping Bunny Certified, which is the globally recognized certification program that indicates that a company's products are free of animal testing. The program is managed by the Coalition for Consumer Information on Cosmetics (CCIC), which is a coalition of eight animal protection organizations. To be certified, a company must complete a rigorous application process and provide documentation to demonstrate that they do not test their products on animals at any stage of production, including sourcing ingredients and finished product testing. In addition, the company must agree to ongoing audits and adhere to the program's standards for the duration of the certification.

Products with the Leaping Bunny logo have met these standards and are cruelty-free. By choosing Leaping Bunny-certified products, consumers can be confident that they are not contributing to animal testing and are supporting companies that prioritize ethical and sustainable practices.

Yes! Our products are vegan, meaning they do not contain any animal-derived ingredients or byproducts. This includes ingredients such as dairy, honey, and other animal-derived substances like gelatin, lanolin and carmine, which we proudly go without.

Neuma's bottles are made from 100% post-consumer resin (PCR) and designed to be as eco-friendly as possible. Additionally, our pumps and caps are made from polypropylene, which is also recyclable in many areas. It is important to note that recycling capabilities can vary depending on the area you live in, so it’s best to check with your local recycling program to see if they accept all packaging components.

The Timan symbol is a recycling symbol that originated in France to indicate that a product is recyclable and should be sorted and separated from other household waste. It was introduced in France in 2015 as part of a law aiming to increase recycling rates and reduce waste.

Yes! Neuma's formulas are extremely gentle, safe to use and won't cause damage or strip hair.

While Neuma products are not fragrance-free, they are synthetic fragrance-free. We never have or will use synthetic fragrances in our formulas. Instead, we use pure essential oil blends and plant-based ingredients to allow our formulas to bloom and give you performance without risk to your health.

The word "fragrance" is protected under the United States Trade Secret Act, making it okay for companies to list the word fragrance on their ingredient listing without identifying the actual makeup of their ingredients or what they use to create the scent. This leaves manufacturers with 5,000 different chemical choices that they do not need to disclose. Eek! When you dig a little deeper, you'll find of these 5,000 chemicals, only approximately 1,650 have been tested, and 800+ are known carcinogens, skin irritants, hormone disrupters or asthma inducers. At Neuma, we believe in full transparency, which is why we never have or will use synthetic fragrances in our formulas.

Neuma products are all gluten-free. Gluten is a protein primarily found in wheat, barley, rye and other grains. For people with celiac disease or non-celiac gluten sensitivity, avoiding gluten is crucial to prevent adverse health effects. While gluten is primarily a concern in the diet, some people may also experience skin reactions or other issues when using products containing gluten, so we avoid it while formulating our products.

The vast majority of our products are manufactured in the United States using globally sourced ingredients and materials.

Our commitment is to provide our customers with the highest-quality, professional hair care products. We guarantee our products are free of manufacturing defects. Neuma offers a 30-Day Money Back Guarantee for all of its products purchased at Neumabeauty.com. For more information, visit our website page for Returns.

Neuma is available for purchase at Neumabeauty.com, select fine hair salons and authorized e-commerce retailers (including but not limited to Amazon.com), as well as other specialty retailers. To locate a salon in your area that uses and sells Neuma, visit our Salon Locator.


We are aware of unauthorized parties selling Neuma, a practice known as Diversion. At Neuma, we have a firm anti-diversion stance and, with your help, are working to halt this unethical practice. Diversion occurs when products are sold by “unauthorized retailers” (such as grocery stores, drug stores, discount chain stores, etc.) both online and in-store. Any Neuma products sold outside of our authorized retailers are considered diverted and may be subject to any number of risks, including dilution, contamination, being over-aged or counterfeit. Known diverters include but are not limited to eBay, Walmart, Jet.com, and Overstock.com. For more information, check out Neuma’s Diversion Policy, and if you feel that you have purchased a less—than-quality product, please contact us for more information.

OUR PARTNERSHIPS

Trees for the Future is a nonprofit organization that promotes sustainable agroforestry and reforestation practices around the world. The organization works with local farmers and communities to plant trees and improve the health of degraded lands and the livelihoods of people who live there. Neuma is a proud partner of Trees for the Future and, as part of its sustainability mission, has made a long-term commitment to plant one tree for every retail-size product sold. This commitment can be seen directly on our packaging and throughout our branded materials. We believe it is a commitment this substantial that will help move our planet toward a more sustainable and equitable future in which communities and ecosystems can thrive together.

Our partnership with 1% for the Planet means that Neuma has committed to donating 1% of our annual sales to environmental nonprofits that are approved by 1% for the Planet. Our “One Bottle = One Tree” donation through Tree for the Future is one of the ways Neuma contributes to this commitment, as well as through other sustainability initiatives (i.e. purchasing wind power offsets, etc.). 1% for the Planet exists to help eliminate “greenwashing” and allows companies to demonstrate their commitment to supporting environmental causes and making a positive impact on the planet.

 

1% for the Planet is a nonprofit organization founded in 2002 by Yvon Chouinard, the founder of Patagonia, and Craig Mathews, the owner of Blue Ribbon Flies. They verify the donations made by businesses and provide a list of approved environmental nonprofits that the companies can donate to.

NEUMABEAUTY.COM SHIPPING & RETURNS

Neuma gladly accepts returns within 30 days of the original purchase. For more information, visit our website page for Returns and follow the process outlined. Please note that shipping and duties are non-refundable. In addition, we inspect all returns. If it’s determined the product was purchased from an unauthorized reseller, Neuma reserves the right to decline the return and will ship the suspect product back to the customer.

 

Please note that items purchased from retailers other than Neumabeauty.com (including hair salons and/or e-commerce sites) must be returned to the original place of purchase in accordance with the return policies of the originating retailer.

All we need is your order number to process your return. You will find it on the order confirmation emailed to you when you made your purchase. We recommend you include a copy of the order confirmation email in your return shipment so we may quickly and easily contact you with any questions.


If you can’t find your order confirmation email, please contact customer service at info@neumabeauty.com.

Unfortunately, we do not accept exchanges.

Neuma offers a 30-Day Money Back Guarantee on all its products. If you aren’t happy with the result of your purchase at Neumabeauty.com, please return the product using the process above.

At this time, Neumabeauty.com only accepts credit cards, debit cards and PayPal as payment for purchases made on our website.

If your Neumabeauty.com purchase was made with PayPal, your refund will be applied to the credit card, debit card or bank account associated with your PayPal account. As with all returns to Neumabeauty.com, if a return is received Monday-Thursday during regular business hours, it will be processed within 24 hours of receipt. The refunded amount will be applied within the timeframes stated in your PayPal user agreement.

Unfortunately, we cannot accept returns for purchases made at a professional hair salon, e-commerce website or other retailers. If there’s an issue with a purchase you made at one of these outlets, please contact the original place of purchase for returns.

Overnight (excluding Saturday) shipping availability and order cutoff times are subject to change. Please see options at checkout.

Unfortunately, at this time, we do not ship internationally or to Hawaii, Alaska or Puerto Rico.

Shipping Method

Standard (for orders under $75)  

Shipping

$12.50

Order Delivered

3 to 6 Business Days*

*Free shipping on orders $75.00+

*Delivery times go into effect the business day after you place an order.

**Overnight (excluding Saturday) shipping availability and order cutoff times are subject to change. Please see options at checkout.

SUBSCRIBE + SAVE

Neuma offers a Subscribe and Save program where you can receive your favorite products at a savings as part of our subscription service, so you never run out again! When you purchase a subscription, you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.

Your payment details will be stored securely, and you'll be charged for each of these deliveries unless you choose to pay in advance.

Some subscriptions may auto-renew at the end of their duration. If you don’t want to renew a subscription, you can cancel it at any time.

If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to subscription preferences. You can manage your subscription from there, or you can access it through your account profile on neumabeauty.com.

NEUMA BEAUTY GENERAL QUESTIONS

We would love to hear from you! There are three ways to contact customer service:

Via our Contact Us page

Email: info@neumabeauty.com

Phone: 1-800-333-0707

 

Great question! To find your local Neuma distributor, you can access our distributor map through NeumaBeauty.com’s Pro Site HERE.

Absolutely NOT! Neuma will never sell your information to any third party as a matter of principle. Our website privacy and e-commerce marketing practices meet the European Union’s GDPR requirements, so you can rest assured they are among the strongest available.

Neumabeauty.com will offer a one-time per customer price adjustment if a promotion or sale at Neumabeauty.com takes place within 14 days of your purchase. Promotional discounts cannot be applied retroactively to past purchases, but the customer may be offered a discount promo code toward a future purchase at Neumabeauty.com. Additional promotions or discounts cannot be applied to orders placed before current sales or discount is activated.

Please sign up for our emails or SMS to receive the latest information regarding discounts and promotions!