Shipping policy
What is your return policy?
Neuma gladly accepts returns within 30 days of original purchase. We will, however, inspect all returns and if it’s determined the product was purchased from an unauthorized reseller, Neuma reserves the right to decline the return and will ship the suspect product back to the customer.
Please note that items purchased from retailers other than neumabeauty.com (including hair salons and/or e-commerce sites), must be returned to the original place of purchase, in accordance with the return policies of the originating retailer. For products purchased through Amazon.com, please follow Amazon’s return policy to obtain your refund.
Please follow the return instructions below:
1. Fill out an online return request and upload a copy of your original receipt showing the purchase date.
2. Neuma will verify your purchase and send you a shipping label via email to return the unused portion in its original packaging along with the receipt.
3. Once received, we will issue a refund of the purchase price (less shipping & handling). Please allow 4 - 5 business days to process your return.
RETURN REQUEST
Please Note: The customer is responsible for shipping back to Neuma. We do not reimburse shipping costs to the customer.
Do I need a receipt to return my purchase?
All we need is your order number to process your return or exchange. You will find it on the order confirmation emailed to you when you made your purchase. We recommend you include a copy of the order confirmation email in your return shipment so we may quickly and easily contact you with any questions. If you can’t find your order confirmation email, please contact customer service at info@neumabeauty.com.
Is there a time limit on accepting returns?
Neuma offers a 30-Day Money Back Guarantee on all of its products. If you aren’t happy with the result from your purchase at neumabeauty.com, please return or exchange the product using the process above.
Do you take checks, Venmo or types of payment other than debit cards, credit cards or PayPal?
At this time, neumabeauty.com only accepts credit cards, debit cards and PayPal as payment for purchases made on our website.
How do you process a return if I paid with PayPal?
If your neumabeauty.com purchase was made with PayPal, your refund will be applied to the credit card, debit card or bank account associated with your PayPal account. As with all returns to neumabeauty.com, if a return is received Monday-Thursday during regular business hours, it will be processed within 24 hours of receipt. The refunded amount will be applied within the timeframes stated in your PayPal user agreement.
Does Neuma except exchanges?
Unfortunately, we do not accept exchanges. If you wish to exchange a product, it is recommended you follow the return policy above and repurchase your desired item(s) through our site.
Do you accept returns for Neuma product I bought at a hair salon, spa, e-commerce site or other retailer?
Unfortunately, we cannot accept returns for purchases made at a professional hair salon, e-commerce website or other retailers. If there’s an issue with a purchase you made at one of these outlets, please contact the original place of purchase for returns.
What is Neuma’s Shipping Policy?
Neuma ships to the continental United States, Washington DC, U.S. P.O. Boxes and APO/FPO/DPO addresses. The shipping methods offered during checkout may differ based on your specific shipping address and the items selected. Unfortunately, at this time, we do not ship Internationally or to Hawaii, Alaska or Puerto Rico.
What are Your Shipping Rates?
Shipping Method Shipping Order Delivered
Standard (for orders under $75) $12.50 3 to 6 Business Days*
*Free shipping on orders $75.00+ *Delivery times go into effect the business day after you place an order.
**Overnight (excluding Saturday) shipping availability and order cutoff times are subject to change. Please see options at checkout.
Do You Offer Subscribe and Save?
We do! With our Subscribe & Save program, we will automatically replenish your stock while giving you 15% OFF all future shipments.
Shipping Method Shipping Order Delivered
Standard (for orders under $75) $12.50 3 to 6 Business Days*
*Free shipping on orders $75.00+ *Delivery times go into effect the business day after you place an order.
**Overnight (excluding Saturday) shipping availability and order cutoff times are subject to change. Please see options at checkout.
