Our commitment is to provide the highest quality professional hair care products. We guarantee our products are free of manufacturing defects.
NEUMA offers a 30-Day Money Back Guarantee for all of its products purchased at www.neumabeauty.com
Where do I buy NEUMA products?
NEUMA is available at fine hair salons and authorized e-commerce retailers: Amazon.com Pro Salon and Spa, as well as other specialty retailers. You can also purchase directly at neumabeauty.com
We are aware of UN-AUTHORIZED parties selling NEUMA in other departments of Amazon, eBay and other e-commerce retailers. We are alerting our valued customers, retailers and distributors that we are aware of this issue and continuously working to resolve it.
Please note that NEUMA will NOT honor our 30-Day Money Back Guarantee for any products sold by Non-Authorized Retailers. We recommend that you use caution when buying products from Non-Authorized resellers as some of these products may be damaging to your health.
**If you feel that you have purchased a less than quality product, please contact us for more information.
RETURNS & EXCHANGES
What is your return policy?
NEUMA gladly accepts returns or exchanges within 30 days of original purchase. We reserve the right, however, to inspect all returns and exchanges and if it’s determined the product was purchased from an unauthorized reseller, NEUMA reserves the right to decline the return and will ship the suspect product back to the customer.
Please note that items purchased from other retailers, including hair salons and/or e-commerce sites, must be returned to the original place of purchase, in accordance with the return policies of the originating retailer.
How do I start an online return at neumabeauty.com?
Here’s how to start an online return at neumabeauty.com
- Sent an email to firstname.lastname@example.org
- Order number (found on the order confirmation email) needs to be in the subject line
- Indicate whether you want to return or exchange a product in your order
The customer is responsible for shipping back to NEUMA. We do not reimburse shipping costs to the Customer.
Do I need a receipt to return my purchase?
All we need is your order number to process your return or exchange. You will find it on the order confirmation emailed to you when you originally purchased.
We recommend you include a copy of the order confirmation email in your return shipment so we may quickly and easily contact you with any questions.
If you can’t find your order confirmation email, please contact customer service.
Is there a time limit on accepting returns?
NEUMA offers a 30-Day Money Back Guarantee on all of its products. If you aren’t happy with the result from your purchase at neumabeauty.com, please return or exchange the product.
Do you take checks, Venmo or types of payment other than debit cards, credit cards or PayPal?
At this time, neumabeauty.com only accepts credit cards, debit cards and PayPal as payment for purchases made on our website.
How do you process a return if I paid with PayPal?
If your neumabeauty.com purchase was made with PayPal, your refund will be applied to the credit card, debit card or bank account associated with your PayPal account. As with all returns to neumabeauty.com, if a return is received Monday-Thursday during regular business hours, it will be processed within 24 hours of receipt. The refunded amount will be applied within the timeframes stated in your PayPal user agreement.
If I want to exchange something do you send the replacement right away?
We want every customer to be happy with their purchase at neumabeauty.com, and accept returns or exchanges within 30 days of purchase—no questions asked.
In the event you decide you want to exchange something, simply return it to us within 30 days of purchase with a copy of the receipt and shipping instructions, and we’ll exchange the product with the same product size. Customers are responsible for shipping fees to return product. Customers who wish to exchange product, pay for shipping both ways.
Please see our return process to start your return or exchange.
Do you accept returns for NEUMA product I bought at a hair salon, spa, e-commerce site or other retailer?
Unfortunately, we cannot accept returns for purchases made at a professional hair salon, e-commerce website or other retailer. If there’s an issue with a purchase you made at one of these outlets, please contact the original place of purchase for returns and exchanges.
REFUNDS & PRICE ADJUSTMENTS
All refunds will be credited to the original form of payment. There are no exceptions to this policy.
When the returned product is received by neumabeauty.com, we process the return and refund within 24 hours if received Monday-Thursday during regular business hours. Returns received on Friday will be processed on the following Monday, except for bank holidays. Once the return process is completed and the refund is made, the credit will appear on your bank or credit card statement according to the timeframes outlined in your user agreement with the bank or credit card company. Unfortunately, neumabeauty.com has no control over when the bank or credit card company chooses to apply the credit to your account.
Neumabeauty.com will offer a one-time per customer price adjustment if a promotion or sale at neumabeauty.com takes place within 14 days of your purchase. Promotional discounts cannot be applied retroactively to past purchases, but the customer may be offered a discount promo code toward a future purchase at neumabeauty.com.
Additional promotions or discounts cannot be applied to orders placed before current sales or discounts is activated.
Where does neumabeauty.com ship to?
We ship to all 50 states, Washington, DC, US PO Boxes, US Territories and APO/FPO/DPO addresses. The shipping methods offered during checkout may differ based on your specific shipping address and the items selected.
At this time, we are not shipping outside of the United States.
What are your shipping rates?
Standard (Under $75.00)
3 to 6 business days*
*Delivery times go into effect the business day after you place an order.
**Overnight (excluding Saturday) shipping availability and order cutoff times are subject to change. Please see options at checkout.
FORMULATION & PACKAGING
Is it true that NEUMA hair care doesn’t use synthetic fragrance or artificial fragrance?
Yes, it’s true. Artificial fragrance, synthetic fragrance and perfumes are some of the dirtiest ingredients in beauty. Without transparency of what these chemicals are made of, it’s difficult to substantiate the claim that these fake scents aren’t bad for you. NEUMA chooses to only use natural aromas and essential oils to create an unforgettable aromatherapy experience that also delivers demonstrated benefit to your hair and scalp.
Is it true that NEUMA’s bottles started out as milk jugs?
Yes, it’s true! NEUMA proudly uses 95% certified post-consumer recycled (PCR) material in the production of its bottles. In addition to being comprised of recycled materials, they are also recyclable!
What is the Zero list (No No list) that I keep hearing about?
NEUMA’s Zero list is the list of 13 different classes of ingredients we promise never to use in any of our formulations. This includes:
- ZERO synthetic fragrance
- ZERO sulfates
- ZERO parabens
- ZERO 1,4-dioxane
- ZERO phthalates
- ZERO glutens
- ZERO neurotoxins
- ZERO aluminum compounds
- ZERO glycols
- ZERO formaldehyde donors
- ZERO ureas
- ZERO methylisothiazolinone
- ZERO carcinogens and
- ZERO environmental pollutants.
What’s the benefit of creating an account at neumabeauty?
If you a consumer, the benefit is that you can track your order history, and the more often you purchase from us, the faster we can invite you to be one of our VIP customers.
If you’re a salon professional, creating an account at neumabeauty.com gives you access to password-protected NEUMA digital education, current promotions and more! Wholesale salon purchases will still be made through your NEUMA-authorized distributor.
Since NEUMA Pro contains information exclusively for salon professionals, all NEUMA Pro accounts will be verified before granted access. Here’s how the verification process works:
- Create the account at neumabeauty.com
- Distributor confirms your current status as a NEUMA account
- You will be emailed a passcode to log-in and start accessing everything NEUMA Pro has to offer.
What if I need help from customer service?
NEUMA customer service is available to answer your questions. Please submit via the Contact Us page or email us.
Do you sell my account information to anyone for marketing or other purposes?
Absolutely NOT! NEUMA will never sell your information to any third party as a matter of principle. Our website privacy and e-commerce marketing practices meet the European Union’s GDPR requirements, so you can rest assured they are among the strongest available.
How do I get a hold of someone?
There are two ways to contact customer service: